Your privacy is our priority

At Lisa Robb Coaching and Counseling, we are dedicated to protecting your personal information. Learn about our commitment to your privacy and how we handle your data with care.

Our commitment to your privacy

Welcome to Lisa Robb Coaching and Counseling. We respect your privacy and are committed to protecting your personal information. This website is owned and operated by Lisa Robb, LCSW. Your trust is paramount to us, and we strive to be transparent about our practices.

Important healthcare disclaimer: HIPAA notice

While Lisa Robb is a licensed clinical social worker, this website is not a HIPAA-compliant platform. Therefore, please do not submit sensitive health or medical information through contact forms on this site. Communication through this website is not secure or confidential. A therapist-client relationship is only established after proper consent and intake procedures have been completed.

Information we collect

When you interact with Lisa Robb Coaching and Counseling, we may collect various types of information. This includes personal identifiers such as your name, email address, and phone number when you contact us. For coaching services, we may collect session notes, payment details, and other relevant information necessary for your personalized experience. Our aim is to collect only the data essential for providing high-quality, person-centered coaching and counseling in Los Angeles, California.

Why we collect your information

We collect this information primarily to provide you with effective and tailored coaching services. Your data helps us understand your needs, track progress, and improve our transformational, empowering, and strengths-based approach. For example, your contact details allow us to schedule sessions and communicate important updates, while session notes help us apply cognitive behavioral therapy modalities effectively. This ensures we can deliver personalized support and continuously enhance our service quality.

When we share your information

We value your privacy and only share your information when absolutely necessary, and under strict conditions. This may include sharing data with trusted third-party service providers for essential functions like payment processing or scheduling tools, ensuring your coaching experience runs smoothly. We may also be required to disclose information due to legal obligations or to protect the safety and well-being of our clients. In all cases, we strive to maintain the highest standards of confidentiality.